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Ask Frank (Tipping the Dealer)

20 June 2003

Dear Frank,

I am new to your newsletter, so please forgive me if you have already covered this topic.

I am a dealer, in San Diego, and would like to have you discuss tipping (tokes).

We as dealers survive, like waiters, on our tips. Recently our director held a meeting to discuss guest/customer relations with a certain group of people (I will NOT name this ethnic group, as I am NOT prejudiced) who at times can be rude, smelly and do NOT tip.

Of course, the casino wants their action (they mostly arrive on busses) and they want all dealers to treat them well. Many dealers feel slighted by their lack of a gratuity.

Can you cover this topic in your newsletter?

Thanks and best regards,
Bill (re-thinking my gratuity, when I eat at their restaurant)

Dear Bill,

I've written about tipping before. And in my upcoming book I have a whole chapter on tipping. I believe that players should tip dealers, just as patrons tip waiters, barbers, bellhops, bartenders, maids, valet parkers, etc. Dealers make the bulk of their wages from tips. Having been a waiter many years ago, I can tell you that I know what it feels like to be stiffed after giving good service. The Golden Touch Craps course that I am a part of encourages the players to tip the dealers who are giving you good service -- which is most dealers most of the time. There is absolutely nothing you can do with people who don't tip. If you become surly or upset, you might find that you offend players, not from this group, who were waiting until they finished playing to tip.

Bill, dealers have to be like actors; you have to pretend you like each and every patron no matter what kind of smelly idiot he is and whether he tips or not. Like doctors, teachers, and other professionals who deal with the public, you can't let any individual constituent know that you can't stand him -- even though you can't stand him! Dealers can't wear their emotions on their sleeves. As a professional, you just have to literally grin and bear it.

All the best in and out of the casinos!
Frank Scoblete


Do you have a question for Frank? Send it to slotexpert@comcast.net.

Recent Articles
Best of Frank Scoblete
Frank Scoblete

Frank Scoblete is the #1 best selling gaming author in America. His newest books are Slots Conquest: How to Beat the Slot Machines; Everything Casino Poker: Get the Edge at Video Poker, Texas Hold'em, Omaha Hi-Lo and Pai Gow Poker!; Beat Blackjack Now: The Easiest Way to Get the Edge; Casino Craps: Shoot to Win!; Cutting Edge Craps: Advanced Strategies for Serious Players; Casino Conquest: Beat the Casinos at Their Own Games! and The Virgin Kiss.

Frank and Casino City Times columnist Jerry "Stickman" teach private lessons in dice control. Frank's books are available at Amazon.com, in bookstores or by mail order. Call 1-800-944-0406 or write to Frank Scoblete Enterprises, PO Box 446, Malverne, NY 11565. Frank can also be reached by email at fscobe@optonline.net.

Frank Scoblete Websites:

www.goldentouchcraps.com
www.goldentouchblackjack.com

Books by Frank Scoblete:

> More Books By Frank Scoblete

Frank Scoblete
Frank Scoblete is the #1 best selling gaming author in America. His newest books are Slots Conquest: How to Beat the Slot Machines; Everything Casino Poker: Get the Edge at Video Poker, Texas Hold'em, Omaha Hi-Lo and Pai Gow Poker!; Beat Blackjack Now: The Easiest Way to Get the Edge; Casino Craps: Shoot to Win!; Cutting Edge Craps: Advanced Strategies for Serious Players; Casino Conquest: Beat the Casinos at Their Own Games! and The Virgin Kiss.

Frank and Casino City Times columnist Jerry "Stickman" teach private lessons in dice control. Frank's books are available at Amazon.com, in bookstores or by mail order. Call 1-800-944-0406 or write to Frank Scoblete Enterprises, PO Box 446, Malverne, NY 11565. Frank can also be reached by email at fscobe@optonline.net.

Frank Scoblete Websites:

www.goldentouchcraps.com
www.goldentouchblackjack.com

Books by Frank Scoblete:

> More Books By Frank Scoblete