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How to be a good dealer

19 September 2017

By Frank Scoblete
If you think it is easy being a casino dealer then just give it a try. The public can be a real pain in the “you-know-what” in all situations but in a casino, losing money, the player-public can be downright nasty.

Nasty players blame the dealers for bad luck, scold other players for making the “wrong” decisions, and generally make a nuisance or worse of themselves.

Still, there are dealers who can also be described as pains in the “you-know-what” and these dealers are not fun to be with. I think most of them are burnt out, the way many teachers get burned out, by the travails of dealing with the public.

Yet, despite the rudeness, sometimes crudeness, drunkenness, lewdness and “ness” of all types, dealers must appear as if they are having fun dealing to you. Folks, it’s called acting.

As a former actor, I can tell you that when you go on the stage you must play your role no matter what is happening in your life. Say you are a happy character in the show but in real life you are having great difficulty – maybe you are going through a knockdown, dragged-out, awful divorce from a spouse that should be shipped to a prison colony. In short, you are miserable.

You cannot, at any time, allow that misery to enter into your performance. In fact, if you are in a comedy and the audience is not laughing at your jokes this particular night, you cannot let that sour your performance, or as they say, “You must go on with the show.”

Let me add another level to this as well. As a former teacher (yes, I’ve been a lot of things in my life), I did not like every kid I ever taught. There were some (two in particular) that I couldn’t stand and would have sent them to the prison camp with the former spouse. But I never let them know that I had fantasies of punching each with all my might right in the jaw. They never knew how much I loathed them.

Dealers have to take acting to heart. Even if they don’t like a particular patron, or several patrons or all their patrons, they can’t show it. They have to act pleasantly, even in the midst of players who should be dragged out of the casino and thrown in prison.

For any dealer, one rotten player can sour a day, I know that, but still all the other patrons who are gambling their hard-earned money must not see the hurt that one rotten player has bestowed. In eight hours there will probably be at least one rotten player but the dealer must “go on with the show.”

Acting is one key to dealing. It sits right there with knowledge of the game and the game’s payouts. The inner state of the dealer is irrelevant. The players are not playing at a casino in order to act as a psychiatrist for a casino-weary employee.

In short, dealers must learn the art of pretending – and most dealers have actually done just that. But the dealers who can’t pretend should leave the business because that business will not get any better.

You might hate all your players but those players should never know that. You must act professionally and pleasantly and on your break you can fantasize about shipwrecking them on some hostile island.

[Read Frank Scoblete’s books I Am a Card Counter: Inside the World of Advantage-Play Blackjack, I Am a Dice Controller: Inside the World of Advantage-Play Craps and Confessions of a Wayward Catholic! All available from Amazon.com, on Kindle and electronic media, at Barnes and Noble, and at bookstores. Visit Frank’s website at www.frankscoblete.com.]

This article is provided by the Frank Scoblete Network. Melissa A. Kaplan is the network's managing editor. If you would like to use this article on your website, please contact Casino City Press, the exclusive web syndication outlet for the Frank Scoblete Network. To contact Frank, please e-mail him at fscobe@optonline.net.

 

Hidden dangers and hidden pleasures

12 September 2017
There is math galore in casino games. The mathematics is the reason why and how casinos have the edge over the players. There are money management systems galore too – just about all players manage their money in some way or other, even if it is just to throw it away. But there are hidden dangers in casino games – germane hidden dangers at that; and there are hidden pleasures as well. ... (read more)
 

Home or away

5 September 2017
Do you enjoy going to a casino-hotel for a couple of days or for a vacation? Or do you prefer to drive (or walk) to a local casino and return home after your session is finished? And what about playing on the internet? Are you a fan of sitting in your own home and gambling on the games? JIM: I don’t want to drive to and from a casino on the same day. ... (read more)
 

The unvarnished truth

29 August 2017
All players want to win. When I tell someone that I hate losing, that someone will laugh and say, “I hate losing too.” I’ve never had anyone say, “I love losing.” Since almost all casino gamblers face losing expectations, why do they play? Good question. Casino gambling has certain truths that are about as true as true can be in a world where truth is often a lost commodity. ... (read more)

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Frank Scoblete
Frank Scoblete is the #1 best selling gaming author in America. His newest books are Slots Conquest: How to Beat the Slot Machines; Everything Casino Poker: Get the Edge at Video Poker, Texas Hold'em, Omaha Hi-Lo and Pai Gow Poker!; Beat Blackjack Now: The Easiest Way to Get the Edge; Casino Craps: Shoot to Win!; Cutting Edge Craps: Advanced Strategies for Serious Players; Casino Conquest: Beat the Casinos at Their Own Games! and The Virgin Kiss.

Frank and Casino City Times columnist Jerry "Stickman" teach private lessons in dice control. Frank's books are available at Amazon.com, in bookstores or by mail order. Call 1-800-944-0406 or write to Frank Scoblete Enterprises, PO Box 446, Malverne, NY 11565. Frank can also be reached by email at fscobe@optonline.net.

Frank Scoblete Websites:

www.goldentouchcraps.com
www.goldentouchblackjack.com

Books by Frank Scoblete:

> More Books By Frank Scoblete

Frank Scoblete
Frank Scoblete is the #1 best selling gaming author in America. His newest books are Slots Conquest: How to Beat the Slot Machines; Everything Casino Poker: Get the Edge at Video Poker, Texas Hold'em, Omaha Hi-Lo and Pai Gow Poker!; Beat Blackjack Now: The Easiest Way to Get the Edge; Casino Craps: Shoot to Win!; Cutting Edge Craps: Advanced Strategies for Serious Players; Casino Conquest: Beat the Casinos at Their Own Games! and The Virgin Kiss.

Frank and Casino City Times columnist Jerry "Stickman" teach private lessons in dice control. Frank's books are available at Amazon.com, in bookstores or by mail order. Call 1-800-944-0406 or write to Frank Scoblete Enterprises, PO Box 446, Malverne, NY 11565. Frank can also be reached by email at fscobe@optonline.net.

Frank Scoblete Websites:

www.goldentouchcraps.com
www.goldentouchblackjack.com

Books by Frank Scoblete:

The Captain's Special Report

> More Books By Frank Scoblete