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Gaming Guru  How to be a good dealer19 September 2017
By Frank Scoblete If you think it is easy being a casino dealer then just give it a try. The public can be a real pain in the “you-know-what” in all situations but in a casino, losing money, the player-public can be downright nasty. Nasty players blame the dealers for bad luck, scold other players for making the “wrong” decisions, and generally make a nuisance or worse of themselves. Still, there are dealers who can also be described as pains in the “you-know-what” and these dealers are not fun to be with. I think most of them are burnt out, the way many teachers get burned out, by the travails of dealing with the public. Yet, despite the rudeness, sometimes crudeness, drunkenness, lewdness and “ness” of all types, dealers must appear as if they are having fun dealing to you. Folks, it’s called acting. As a former actor, I can tell you that when you go on the stage you must play your role no matter what is happening in your life. Say you are a happy character in the show but in real life you are having great difficulty – maybe you are going through a knockdown, dragged-out, awful divorce from a spouse that should be shipped to a prison colony. In short, you are miserable. You cannot, at any time, allow that misery to enter into your performance. In fact, if you are in a comedy and the audience is not laughing at your jokes this particular night, you cannot let that sour your performance, or as they say, “You must go on with the show.” Let me add another level to this as well. As a former teacher (yes, I’ve been a lot of things in my life), I did not like every kid I ever taught. There were some (two in particular) that I couldn’t stand and would have sent them to the prison camp with the former spouse. But I never let them know that I had fantasies of punching each with all my might right in the jaw. They never knew how much I loathed them. Dealers have to take acting to heart. Even if they don’t like a particular patron, or several patrons or all their patrons, they can’t show it. They have to act pleasantly, even in the midst of players who should be dragged out of the casino and thrown in prison. For any dealer, one rotten player can sour a day, I know that, but still all the other patrons who are gambling their hard-earned money must not see the hurt that one rotten player has bestowed. In eight hours there will probably be at least one rotten player but the dealer must “go on with the show.” Acting is one key to dealing. It sits right there with knowledge of the game and the game’s payouts. The inner state of the dealer is irrelevant. The players are not playing at a casino in order to act as a psychiatrist for a casino-weary employee. In short, dealers must learn the art of pretending – and most dealers have actually done just that. But the dealers who can’t pretend should leave the business because that business will not get any better. You might hate all your players but those players should never know that. You must act professionally and pleasantly and on your break you can fantasize about shipwrecking them on some hostile island. [Read Frank Scoblete’s books I Am a Card Counter: Inside the World of Advantage-Play Blackjack, I Am a Dice Controller: Inside the World of Advantage-Play Craps and Confessions of a Wayward Catholic! All available from Amazon.com, on Kindle and electronic media, at Barnes and Noble, and at bookstores. Visit Frank’s website at www.frankscoblete.com.] This article is provided by the Frank Scoblete Network. Melissa A. Kaplan is the network's managing editor. If you would like to use this article on your website, please contact Casino City Press, the exclusive web syndication outlet for the Frank Scoblete Network. To contact Frank, please e-mail him at fscobe@optonline.net. Hidden dangers and hidden pleasures12 September 2017
There is math galore in casino games. The mathematics is the reason why and how casinos have the edge over the players. There are money management systems galore too – just about all players manage their money in some way or other, even if it is just to throw it away. But there are hidden dangers in casino games – germane hidden dangers at that; and there are hidden pleasures as well. ... (read more)
Home or away5 September 2017
Do you enjoy going to a casino-hotel for a couple of days or for a vacation? Or do you prefer to drive (or walk) to a local casino and return home after your session is finished? And what about playing on the internet? Are you a fan of sitting in your own home and gambling on the games? JIM: I don’t want to drive to and from a casino on the same day. ... (read more)
The unvarnished truth29 August 2017
All players want to win. When I tell someone that I hate losing, that someone will laugh and say, “I hate losing too.” I’ve never had anyone say, “I love losing.” Since almost all casino gamblers face losing expectations, why do they play? Good question. Casino gambling has certain truths that are about as true as true can be in a world where truth is often a lost commodity. ... (read more)
Ask Frank: Spanish 21 StrategyHello there, Living in Canada, I find that the rules are more liberal here than at other casino locales, such as the dealer standing on all 17s for Spanish Blackjack. In your book, Armada Strategies for Spanish 21, there is only a strategy for when the dealer hits soft 17. I w... (read more)Ask Frank (Playing Winning Craps)Dear Mr. Scoblete: In your book Forever Craps, you recommend to play one Don't Come bet per shooter without odds in order to reduce your exposure to the house. I usually play at casinos that count the spread and odds. If I play one ... (read more)Bad Ways to Play Good Casino GamesYou've met this guy before. He's cantankerous, witless, and loud. He knows everything about everything when it comes to casino games. He's a self-made expert who knows more than all writers and mathematicians combined, and as he doubles on his thirteen against the dealer's ... (read more)The Craps to English DictionaryCraps is another country, a kingdom with its own mores, legends, myths, rites, rituals, superstitions and government. It also has its own language, much of it easily misunderstood as sexual or scatological references. For those of you interested in journeying to this ... (read more)Craps Crap and Craps Gold - Part 1What do the following sayings have in common? "An apple a day keeps the doctor away." "Better late than never." "High fences make good neighbors." "Always play the Pass/Come and take full odds." Answer: The above statements are true. Yes, some people might quibble and say that you can eat as ... (read more)Frank Scoblete |
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